Tempest Echo Ltd (stormrepeat.com) is committed to providing a transparent and efficient delivery service to customers in the EU. Below are the details of our shipping policy, please read it carefully.
1. Delivery time
The order will be processed and shipped within 5-7 working days after payment is confirmed (there may be a slight delay during holidays or promotions).
You will receive a confirmation email containing a tracking number so you can check the order status at any time.
2. Shipping time (within the EU)
Standard delivery time is approximately 20-40 calendar days (depending on the destination country).
The following factors may cause delivery delays:
Customs clearance procedures (if applicable);
Holidays or logistics peak periods;
Force majeure (such as extreme weather, strikes, etc.).
3. Delivery range and cost
Covered Countries: We deliver to all EU member states (such as Germany, France, Italy, Spain, etc.).
4. Customs and Taxes
Orders within the EU: Usually no additional customs duties are payable (according to EU internal market rules).
Non-EU regions: If your delivery address is not in the EU (such as the UK, Switzerland), you may need to pay import taxes/VAT, which is borne by the recipient.
5. Logistics tracking
After shipment, you will receive a tracking link (such as DHL, UPS or your local postal system) via [email protected].
If you have not received the goods within 40 days, please contact us for verification.
6. Undeliverable
If a package is returned due to an incorrect address, refusal or failed contact, we will:
Arrange a refund after deducting the actual shipping costs incurred; or
Re-ship (you need to pay the shipping fee).
7. Contact Us
Have questions about shipping policies? Please contact us via the following methods:
Email: [email protected]
Website: stormrepeat.com