Tempest Echo Ltd (stormrepeat.com) is committed to providing a high-quality, transparent service experience to EU customers. This policy covers customer service, after-sales support and dispute resolution, and applies to all EU users.
1. Customer Service
1.1 Service Hours
Customer service team working hours: Monday to Friday, 9:00-17:00 (CET)
Services may be suspended during holidays, please pay attention to website announcements.
1.2 Contact information
Email: [email protected] (reply within 24 hours)
Live chat (if available): Contact via official website stormrepeat.com
2. After-sales service
2.1 Return and Exchange Policy
EU users have the right to return or exchange products without reason within 14 days (calculated from the date of receipt).
Returns and exchanges must meet the following conditions: the product is unused and the labels are intact. Please see the Return Policy for details.
2.2 Refund Processing
The refund will be made within 7 working days after the return is accepted.
3. Dispute Resolution
3.1 Complaints Handling
If you are not satisfied with the service, please communicate with us first through [email protected]. We promise to respond and negotiate a solution within 48 hours.
3.2 EU Online Dispute Resolution (ODR)
If negotiation fails, you can submit a dispute through the EU official ODR platform (applicable to online transactions).
4. Data Privacy and Security
We strictly comply with the EU General Data Protection Regulation (GDPR) to protect your personal information. For more information, please see our Privacy Policy.
5. Policy Updates
We may revise this policy from time to time and will notify users of any updates via website announcements or emails.
6. Contact Us
If you have any questions or need help, please feel free to contact:
stormrepeat.com